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SHIPPING & RETURN POLICY

If you have any issues ...

IMPORTANT: Please double check your addresses - especially shipping address - before placing your order. Once your order is placed it is very difficult for us to make any changes.

Please inspect your order carefully upon arrival and let us know within 7 days if any significant damage occurred in transit. Please provide images of the damages and email us.

DOMESTIC SHIPPING ONLY 

    • Orders that qualify for free ground shipping will be shipped via UPS Surepost. This means that UPS will pick up your package and deliver to your local post office. The USPS will be the carrier to deliver your package. Our fulfillment center is located in Lake Jackson TX so please take note of the time in shipment based on your shipping location.

    • If you have ordered multiple items and one of them is on pre-order, please note that your entire order will ship once the pre-ordered item is in stock which could be 2-3 weeks.

    • Please double-check that your shipping information is correct at checkout. At this time, we are limited in our ability to make changes to an order once it has been placed, however, if we are able to make updates on your behalf, please note that these changes will not be reflected in your shipping confirmation email.

    • Once shipped, an order's tracking information is outside of our control, and as much as we'd like to be there, final delivery is out of our hands. We cannot replace missing or stolen packages. We offer ROUTE package protection at checkout, so if your package is stolen, lost or damaged, you are fully insured. 

    • You should receive a shipping notification with tracking information once your order leaves our fulfillment center. 

TAXES

We will collect and remit sales tax for states as required by law.

To Initiate a Return

  • Within 14 days of your order, please send an email to  Evirosecandles@gmail.com with a return request, letting us know the reason for your return.

  • Once your return is approved we will send you the return address and your Return Authorization number. *Please do not send your return to the return address on your shipping label.

  • Please be sure that your package is returned using the bubble and paper that it was packed in or something similar. Be sure that the candles are protected and packed securely so that they arrive in good condition. 

  • The buyer is responsible for shipping costs on all returns, please save tracking information.

  • We do not accept exchanges at this time.

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